Virtual chat bots
It acts as a human face of the brand where customers can build trust and empathy.
Although today, the robots are virtual and have a human-like appearance and voice.
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The arrival of chatbots have opened up new realms of the customer engagement and new ways of doing business in the form of conversational commerce.
It is one of the most useful technologies that businesses can rely on, possibly replacing the traditional models and making apps and websites redundant.